Shipping policy

Worldwide Delivery:
We ship globally via trusted couriers (DHL, FedEx, etc.) for secure and reliable delivery.

Domestic Orders (Within India)

• Processing Time: 1-3 business days

• Shipping Time: 5-7 business days

• Courier Partners: India Post Speed Post/Domestic couriers

• Tracking: Shared via email/SMS after dispatch

International Orders

• Processing Time: 2-5 business days

• Shipping Time: 7-15 business days

• Courier Partners: DHL/FedEx/International Speed Post

• Customs Duty: Customer's responsibility (will be invoiced separately)

Important Notes:

1. Delivery timelines exclude public holidays

2. Customized items may take additional 3-5 days processing

3. For multiple shipping addresses, place separate orders

Replacement Policy

1. Damaged Items:

   • Report within 7 days with:
     ✓ Clear photos of damage
     ✓ Packaging images
     ✓ Video unboxing 

   • Free replacement/refund after verification

2. Wrong Items Received:

   • Notify within 7 days with:
     ✓ Order number
     ✓ Photos/video of incorrect item

   • Correct item shipped free or refund offered

3. Lost Shipments:

   • Claim after 20 working days (domestic)/25 days (international)

   • We investigate with courier

   • Replacement/refund if confirmed lost

4. Defective Products:

   • Video proof required showing defect

   • Replacement within 7 days of approval

Non-Replaceable Items:
✖ Customized products
✖ Opened hygiene items

Refunds: Processed within 7-10 business days if replacement unavailable